CUSTOMER SERVICE

CONTACT US

Have questions ?

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

You can also email us at: info@mysite.com

or fill in our contact form:

FAQ

01

What types of shoes do you customize?

We specialize in customizing high-top canvas sneakers, slip-on canvas shoes, and lace-up canvas shoes for women, men, and teens.

03

What sizes do you offer?

We offer a wide range of sizes for men, women, and teens. Check out our size chart on the product page for accurate measurements.

05

How long does it take to receive my order?

Our processing time for custom designs is typically 7-10 business days. Shipping times may vary based on your location.

07

What is your return policy?

Since each pair of shoes is custom-made, we do not accept returns or exchanges unless there’s a defect. Please double-check your size and design preferences before placing your order.

09

Is it safe to order online?

Yes, absolutely! At Nelac Sneakers, we prioritize your safety and privacy. Our website is secured with industry-standard encryption to protect your personal information and payment details. We also partner with trusted payment processors to ensure a smooth and secure checkout process.

02

Can I request a specific design for my shoes?

Absolutely! We love bringing your ideas to life. Share your design concept with us, and we’ll create a one-of-a-kind pair just for you.

04

How do I care for my customized sneakers?

To keep your sneakers looking great, we recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing to preserve the custom design.

06

Do you ship internationally?

Yes, we offer international shipping! Shipping costs and delivery times will vary depending on your location.

08

Can I order in bulk for events or gifts?

Yes, we accept bulk orders for events, groups, or special occasions. Contact us for more details and pricing.

10

Delivery - How much is it and how long does it take?

Delivery costs vary based on location and shipping method. Custom orders take 7-10 business days to process.

Standard Shipping: 5-7 business days after processing.
Express Shipping: 2-3 business days after processing.
International Shipping: Costs and times depend on the destination.

Exact details are available at checkout. Tracking info will be provided once your order ships.